HOW TO ORDEROrders will be processed shortly after being received. If you want the best choice, we recommend that you place your order online using our secure order form or send it via fax or email. Telephone orders are also welcomed but please back this up with written confirmation, using the enclosed order form.
By Fax: +44 (0) 871 251 8327. The fax machine is in operation 24 hours a day. Should this be your preferred method of ordering, click here to print off a PDF version of our hard copy order form. It would also be most helpful if you could provide a contact fax or telephone number.
By Telephone: +44 (0) 208 450 9698. If no one is available to take your call, please leave a message on the answerphone. Please quote in the following order: a) Page No; b) Item No; c) Record code; d) Brief description; e) Price; f) Full Name/Address & Telephone No.
By Email: Orders using this method should be addressed to : firstname.lastname@example.org
By Post: Please use the enclosed form when ordering and return by post to: CLASSIC CHOICE, 26 Needham Terrace, London NW2 6QL, UK.
After ordering, customers will be issued with an invoice, either by fax or email. This will detail which records are available, postage & packing charges, and the total amount payable.
For those paying other than by credit card, PLEASE SEND NO MONEY UNTIL YOU RECEIVE THIS INVOICE.
PLEASE NOTE: If payment is not received within fourteen days of order confirmation, we reserve the right to offer the LP's to our other customers who have requested them. Records will be sent out within five working days of receipt of payment
NEW DISCOUNT STRUCTURE
Order 20-49 items and the discount increases to 15%
Orders of 50+ items will be given a fabulous 20% discount!
Orders of £500+ will automatically receive a 10% discount, subject to a minimum fulfilled order of 6 items
METHODS OF PAYMENT1) Bank Transfer (preferred payment option): to Natwest Bank PLC, 31 North Audley Street, London W1A 4UQ. Account Name: Classic Choice - Bank account No: 56099606 - Bank sort code No: 50 41 06 - SWIFTCODE: NWBKGB2L - IBAN:GB58NWBK50410656099606
Monies sent must be received in £ Sterling
2) Paypal: In order to use this payment method, please make payment directly to my Paypal account using my email address: email@example.com (However, there will be an additional charge of 4% added to your invoice if you prefer to use this payment method)
3) Bank Draft or IMO: payable to Jonathan J. Kustow, in £ Sterling, and drawn on an English bank.
4) Cheque: (for customers with an English bank account) or Postal Order made payable to Jonathan J. Kustow.
5) Cash: For those who prefer to pay by cash, please send £'s Sterling, and by Registered Mail.
POSTAGE & PACKING
MAINLAND UK:Parcels will be sent either via Royal Mail or Parcelforce. Typically, delivery times will range between 1 and 5 working days.
ABROAD:Parcels will either be sent to Europe and the Rest of the World using Interparcel. Typically, delivery times will range between 2 and 8 working days.
For all items where the cost of LP's exceed £50, an insurance surcharge of £6 will be added to the cost. This affords you extra protection, covering against accidental damage or loss.
NB: Postal charges are per box with a maximum of 35 discs per box. Please also note that box sets weigh more than the number of discs they contain and as such we have to add an extra £1 per box.
Nearly all records we ship give complete satisfaction. However, it is inevitable that mistakes can occur occasionally. LP's are all visually examined and re-examined prior to despatch. If the LP's are not considered at this stage to be in fine playing condition, you will be notified immediately.
For older records, it is reasonable to expect an occasional tick or modest surface mark and access to a record cleaning machine is advised. The odd LP may have paper lines or slightly longer marks noticeable on the surface. These which appear on items in this list are no more than scuff marks and occur when the LP is returned into its sleeve and the thumb gently scuffs the surface (ie thumbnail or t/n). These items are audibly checked to ensure that record grooves are not damaged in any way and that the sound is unaffected.
If unfortunately you do receive a truly unsatisfactory record, please let us know within two months of receipt and a replacement, (if available) refund or credit against future purchases will be made without question. Please do not return any records without having first contacted us.
LP's returned for any other reason will be subject to a 20% restocking charge.